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Terms & Conditions
Privacy Policy

Safe Community Website Terms of Use

  1. Introduction

    • These are the general terms of the relationship between you (website visitor) and us (website owner). The terms cover all use of this website. Persons using the Safe Community website for any reason whatsoever, subject themselves to and agree to the terms and conditions of Safe Community when accessing the website as set out below.

  2. Definitions and interpretation

    • Definitions. In the agreement:
      terms means the terms, consisting of:
      • these terms of use; and
      • any other relevant specific terms, policies, disclaimers, rules and notices agreed between the parties, (including any that may be applicable to a specific section or module of the website);
        we, us, or our means Safe Community (Pty) Ltd (Registration No. 2012/183252/07) (Safe Community), the owner of the website, mobile application and / or mobi interface (as the case may be). It includes all intellectual property ("I.P"), source code, Trademarks and Copyright material (registered and unregistered) which is used in pursuance of the business activities of Safe Community and the officers, agents, employees, owners, co-branders and associates of Safe Community;
        you, your or user means any visitor to this website, including any other person, website, business or agent (including any virtual or robotic agent) associated with the visitor.
    • Conflict. If the meaning of any general term conflicts with any other relevant specific term, the specific term will apply. Specific terms apply to a specific section of the website or have been specifically agreed between you and us.

  3. Use of this website

    1. This website is intended to provide the user with information regarding Safe Community, its products offered and/or services rendered.
    2. Without derogating from the aforegoing, Safe Community hereby authorises the user to view, copy, download to a local drive, print and distribute the content of this website, or any part thereof, provided that:
    3. such content is used for information and/or non-commercial purposes only; and
    4. any reproduction of this the content of this website, or portion thereof, must include the following copyright notice: © Safe Community. ALL RIGHTS RESERVED.
    5. Users that wish to use content from this site for commercial purposes may only do so with prior written permission.

  4. Linking and framing

    • Any third party site may link to this website provided that such a link is directed at the home page of this website. It is expressly prohibited for any person, business, entity or website to link to any page other than the home page of this website, without the prior written approval of Safe Community.
    • It is expressly prohibited for any person, business, entity, or website to frame any page on this website, including the home page, in any way whatsoever, without the prior written approval of Safe Community.

  5. Your capacity

    • Capacity and agreement. You promise that you may visit this website and agree to the terms because you are:
      • are at least 18 (or regarded as legally adult), and have the legal right and capacity to do so; or
      • are not 18 yet, but have permission from your parent (or legal guardian) to do so.
    • Accurate information. You promise that you will give only accurate information to us and this website.

  6. Intellectual property

    • All content, trademarks and data on this website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, and designs are the property of or licensed to Safe Community, and as such, are protected from infringement by domestic and international legislation and treaties. Subject to the rights afforded to the user herein, all other rights to all intellectual property on this site is expressly reserved.
    • Ownership. Except as provided to the contrary in the agreement, all right, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to or of this website are our sole property or will vest in us. All moral rights are reserved.
    • Trademarks. Our logo and sub-logos, marks, and trade names are our trademarks and no person may use them without permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.
    • Restrictions. Except as expressly permitted under the agreement, the website may not be:
      • modified, distributed, or used to make derivative works;
      • rented, leased, loaned, sold or assigned;
      • decompiled, reverse engineered, or copied; or
      • reproduced, transferred, or distributed.

  7. Disclosures required by section 43 of the Electronic Communications and Transactions Act No. 25 OF 2002

    • The full name and legal status of the website owner is: Safe Community (Pty) Ltd (Registration No. 2012/183252/07)
    • The full address of the website owner is: 3 Cosmos Road, Cleland, Pietermaritzburg, 3201
    • The website address of this website is: www.safecommunity.co.za
    • The physical address for receipt of legal service: 3 Cosmos Road, Cleland, Pietermaritzburg, 3201
    • The registered address of the website owner is: P.O.Box 20232, Ashburton, Pietermaritzburg, 3213
    • The email address of the website owner is: info@safecommunity.co.za
    • Directors of the website:
      Rory Jeudwine
    • Main business: Safe Community is an organisation that works with South African Police Services and various security companies to combat crime. Some of these services include: The Community Policing Forum, security companies, The SPCA, ambulance services, fire and rescue services, other organisations, community members and service providers.

  8. Intellectual property

    • Without completing a subscription cycle for Safe Community's services, your visit to the website shall not:
      • constitute or give rise to any agreement between Safe Community.
    • Safe Community reserves the right to refuse to accept and/or execute a subscription for Safe Community's services without giving any reasons therefore. Safe Community also reserves the right to cancel subscriptions for Safe Community's services in whole or in part in Safe Community's sole and absolute discretion. Safe Community shall only be liable to refund monies already paid by the user.
    • Payment security: We use firewalls, SSL and industry standard security measures
    • Negotiation: Should a dispute arise between a user and Safe Community, each party must make sure that their chosen representatives meet within 10 business days of notification, to negotiate and try to end the dispute by written agreement within 15 more business days.
    • Mediation: If negotiation fails, the parties must refer the dispute to mediation under AFSA's rules.
    • Arbitration: If mediation fails, the parties must refer the dispute within 15 business days to arbitration (including any appeal against the arbitrator's decision) under AFSA's latest rules for expedited arbitrations. The arbitration will be held in English in Cape Town. The parties will agree and appoint one arbitrator. If the parties cannot agree on the arbitrator within 10 business days after the referral, the Secretariat of AFSA will appoint the arbitrator.
    • Cooling-off period: A user has the right to return goods or services purchased from this site within 7 days if such goods or services are not listed in section 42 of the Electronic Communications and Transactions Act No. 25 of 2002. This right does not extend to the following goods and/or services:
      • for financial services, including but not limited to, investment services, insurance and reinsurance operations, banking services and operations relating to dealings in securities;
      • by way of an auction;
      • or the supply of foodstuffs, beverages or other goods intended for everyday consumption supplied to the home, residence or workplace of the consumer.
      • for services which have begun with the consumer's consent before the end of the seven day period referred to in section 45(1);
      • where the price for the supply of goods or services is dependent on fluctuations in the financial markets and which cannot be controlled by the supplier;
      • where the goods-
        • are made to the consumer's specifications;
        • or clearly personalized;
        • by reason of their nature cannot be returned; or
        • are liable to deteriorate or expire rapidly;
        • where audio or video recordings or computer software were unsealed by the consumer;
        • for the sale of newspapers, periodicals and magazines;
        • for the provision of gaming and lottery services; or
        • for the provision of accommodation, transport, catering or leisure services and where the supplier undertakes, when the transaction is concluded, to provide these services on a specific date or within a specific period.
    • The user has the right to review, correct and cancel electronic transactions before the user effects payment.
    • The user may lodge a complaint at the Consumer Affairs Committee, as the case may be, if this site does not comply with Chapter VII of the Electronic Communications and Transactions Act and/or this agreement.
    • By using this website or communicating with Safe Community by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be "in writing".

  9. Agreements in terms of section 21 of the Electronic Communications and Transactions Act

    • No information or data on this website is an offer, but merely an invitation to do business.
    • Merely sending a data message to this website shall conclude no agreements or its owners, valid agreements are only concluded as detail above.
    • Data messages, such as e-mail, are only deemed to have been received by Safe Community once reply to and such a reply does not include an auto-reply.

  10. Searching technology

    • The use of non-malicious search technology, such as "web-crawlers" or "web-spiders", to search and gain information from this web site is not permitted if such technology will result in slowing down this web site server or copyright infringement of any data and information available from this website. Data and information may only be used in compliance with sections 1 hereof.

  11. Links to third party sites

    • Safe Community may provide links to the user only as a convenience and the inclusion of any link does not imply Safe Community's endorsement of such sites.
    • Linked websites or pages are not subject to the control of Safe Community. Safe Community shall not be held responsible or liable, directly or indirectly, in any way for the contents, use, or inability to use or access any linked websites or any links contained in a linked website.

  12. Disclaimer and limits to our liability

    • Subject to the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, Safe Community shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Safe Community makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error free.
    • This website is supplied on an "as is" basis and has not been compiled or supplied to meet the user's individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Safe Community that the service available from and through this web site will meet the user's individual requirements and be compatible with the user's hardware and/or software.
    • Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Safe Community and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.
    • All items purchased from Safe Community are made pursuant to agreements with shipping and delivery agents and risk of loss pass from Safe Community to such agents upon delivery of any item to such SAA or its partners.
    • Neither Safe Community nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this website.

  13. Privacy policy

    • The Safe Community Privacy Policy can be viewed here. Privacy policy

  14. Security of information

    • All reasonable steps will be taken to secure a user's information.
    • User's undertake not to divulge their user name and passwords to any other person.
    • It is expressly prohibited for any person, business, or entity to gain or attempt to gain unauthorised access to any page on this web site, or to deliver or attempt to deliver any unauthorised, damaging or malicious code to this website. Any person who delivers or attempts to deliver any unauthorised, damaging or malicious code to this website or attempts to gain unauthorised access to any page on this website shall be held criminally liable, and in the event that Safe Community should suffer any damage or loss, civil damages will be claimed.

  15. General

    • Entire agreement. The terms are the entire agreement between the parties on the subject.
    • Changes to website. Safe Community expressly reserves the right, in its sole and absolute discretion, to alter and/or amend any criteria or information set out in this website without prior notice. Safe Community reserves the right to change and amend the prices and rates quoted on this website without any notice. The user undertakes to check Safe Community frequently and to acquaint themselves with the changes and/or amendments in the information supplied on the website.
    • Changes to terms. We may change the terms by placing a notice on this website. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.
    • Facts about website. If an administrator of this website signs a letter confirming any fact related to the website, that letter is conclusive proof of its contents. These may include the version of the terms that apply to any dispute, or what content or functions the website had at a particular time or date.
    • Waiver. We do not ever waive (give up) our rights, even if we allow you any favour or extension of time, or we delay enforcing our rights against you.
    • Severability. These Terms and Conditions of Use constitute the entire agreement between Safe Community and you, the user of this website. Any failure by Safe Community to exercise or enforce any right or provision of these Terms and Conditions of Use shall in no way constitute a waiver of such right or provision. In the event that any term or condition of the use of this website is not fully enforceable or valid for any reason, such term(s) or condition(s) shall be severable from the remaining terms and conditions. The remaining terms and conditions shall not be affected by such unenforceability or invalidity and shall remain enforceable and applicable.
    • Law and jurisdiction. This website is hosted, controlled and operated from the Republic of South Africa, and thus the South African Law governs the use or inability to use this website and these terms and conditions.

  16. Contact information
    If you have any questions, queries or wish to request permission to use any part of this website, including, linking, framing, or searching, please contact us at:
    Street Address: 3 Cosmos Road, Cleland, Pietermaritzburg, 3201
    Postal Address: P.O.Box 20232, Ashburton, Pietermaritzburg, 3213
    Tel: 033 326 1376
    Email: info@safecommunity.co.za

Safe Community Privacy Policy

  1. Introduction
    Throughout this policy the terms "us" or "we" refers to Safe Community (Pty) Ltd. Our details are as follows:
    Physical Address: 3 Cosmos Road, Cleland, Pietermaritzburg, 3201
    Postal Address: P.O.Box 20232 Ashburton, 3213
    Tel: 033 326 1376
    Email: info@safecommunity.co.za
    Website: www.safecommunity.co.za
    App: Safe Community

  2. Audience
    This policy applies to all visitors to our website/app and customers who make use of any of the goods or services we offer ("you" and "your").

  3. Purpose of this policy
    We respect your privacy and take the protection of personal information very seriously. This policy complies with the principles contained in the Electronic Communications and Transaction Act 25 of 2002 (ECT), for electronically collecting personal information and the right to notify data subjects on how we handle personal information given to Safe Community as per the Protection of Personal Information Act 4 of 2013 (POPIA) The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person ("personal information").

    1. includes

      • certain information collected on registration; and
      • certain information collected when you make use of the services we offer;
      • optional information that you voluntarily provide to us (see below).

    2. excludes

      • information that has been made anonymous so that it does not identify a specific person;
      • permanently de-identified information that does not relate or cannot be traced back to you specifically; and
      • non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.

  4. Acceptance of terms
    You must accept all the terms of this policy when you visit our website/app or when you make use of any of our products or services. If you do not agree with anything in this policy, then you may not make use of any of our goods or services. You may not access our website/app or make use of our goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts. By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

  5. Changes
    We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website/app or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

  6. Collection

    1. When making use of our products or services.Once you make use of our products or services, you will no longer be anonymous to us as you will provide us with personal information. This personal information may include:

      • your name, surname, company name, company registration number, and VAT number;
      • your postal address, email address, telephone number, and postal code;
      • your user ID and password;
      • your credit card number and or bank account details.

    2. Collection on use. In order to provide the services to you, you will be asked to provide us with additional information on a voluntary basis such as location or gps coordinate's ("service information").

    3. Optional details. You may also provide additional information on a voluntary basis ("optional information"). This includes content or products that you decide to upload or download from our website/app or when you enter competitions, take advantage of promotions, respond to surveys, register and subscribe for certain additional services, or otherwise use the optional features and functionality of the website/app.

    4. Collection from browser/app. We automatically receive and record Internet usage information on our server logs from your browser/our app, which may include information such as your Internet Protocol address ("IP address"), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website/app, and the dates and times that you visit the website/app, paths taken, and time spent on sites and pages within the website/app ("usage information"). Please note that other websites/apps visited before entering our website/app might place personal information within your URL during a visit to it, and we have no control over such websites/apps. Accordingly, a subsequent website/app that collects URL information may log some personal information.

    5. Cookies. When you access our website/app we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser and which can be removed manually) and may be used by your browser on subsequent visits to our website/app. We use information gathered by cookies to improve the website. Please note that some of our business partners (e.g. advertisers) use their own cookies or widgets on our website/app. We have no access to or control over them. Information collected by any such cookie or widget is governed by the privacy policy of the company that created it, and not by us. If you would like to manage your cookie preferences or learn more information about this practice and your right to decline (or opt-out of) cookies. We encourage you to consider keeping your cookies enabled, as if you choose to disable the receipt of cookies from our website/app, you may not be able to use or benefit from certain features of the website/app, particularly the features that are designed to personalize your experience. To learn more about the use of cookies in online advertising including how to manage or delete them.

    6. Web beacons. Our website/app may contain electronic image requests (called a "single-pixel gif" or "web beacon" request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website/app.

    7. Purpose for collection. We may use any service information and optional information provided by you for such purposes as indicated to you at the time you agree to provide such service information or optional information. We may use your usage information for the purposes described above and to:

      • remember your information so that you will not have to re-enter it during your visit or the next time you access the website/app;
      • monitor website/app usage metrics such as total number of visitors and pages accessed; and
      • track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website/app.

    8. Processing Limitation. We will only process data in such a manner that it does not infringe your privacy.

  7. Consent to collection
    We will obtain your consent to collect personal information:

    • in accordance with applicable law; and
    • at the time you provide us with any registration information or optional information.

  8. Use

    1. Messages and updates. We may send administrative messages and email updates to you regarding the website/app. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.

  9. Disclosure

    1. Sharing. We may share your personal information with:

      • When you use the app your personal data may be disclosed with, but not limited to, service providers and other app users that may assist with your report, S.O.S. or interaction with the app to fulfil their ability to assist and or communicate with you.
      • Other divisions or companies within the group of companies to which we belong, so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. They will only use this information to send you marketing communications if you have requested their services;
      • An affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
      • Our service providers under contract who help with parts of our business operations (including fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
      • Credit bureaus to report account information, as permitted by law; and
      • Banking partners as required by Payments Association of South Africa (PASA) rules for debit orders.
      • Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria).

    2. Regulators. If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.

    3. Law enforcement. We may disclose personal information if required:

      • by a subpoena or court order;
      • to comply with any law;
      • to protect the safety of any individual or the general public; and
      • to prevent violation of our service terms.

    4. No selling. We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

    5. Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

    6. Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.

    7. Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website/app. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

    8. Security of personal information. We protect your information in the manner specified in our security policy. Our hosting company will host our website/app in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.

  10. Accurate and up to date.
    We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we will request you to update your personal information on the website/app. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

  11. Retention of personal information
    We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

    • retention of the record is required or authorised by law; or
    • you have consented to the retention of the record.

  12. Transfer of personal information outside South Africa
    We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

  13. Updating or removing
    You may choose to correct or update the personal information you have submitted to us, by clicking/selecting on your profile in our app or by emailing info@safecommunity.co.za.

  14. Participation
    We acknowledge that you can participate in the personal information that we have on record. When you provided adequate proof of identity, you may request a record of the personal information we hold. We will in turn provide you with the said record within a reasonable time. You may make a request by viewing your profile in the app or by emailing info@safecommunity.co.za.

  15. Accountability
    We are accountable for the possession, safekeeping and usage of your personal information and agree to put in place all reasonably practicable policies to ensure the personal information is used only for its intended purposes, safeguarded from fraudulent activity and discarded in a safe and legal manner.

  16. Limitation
    We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.

  17. Enquiries
    If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.